There are a number of patients who book their appointments, request repeat medication and can view certain parts of their medical records online.
Patient Access have now improved their system to allow parents and Carers to be authorised to all of the above-mentioned functions for children or the people they care for.
Any patient or Carer wishing to have proxy access will need to sign up to this service by completing a form available at the practice Reception.
As a patient some of your key rights are:
Some of our key pledges to patients are:
Some of your responsibilities are to:
All GP practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Bewbush Medical Centre in the last financial year was £46,665 before tax and National Insurance. This is for 4 full time GPs and 3 locum GPs.
NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown above. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.
There are a number of patients who book their appointments, request repeat medication and can view certain parts of their medical records online.
Patient Access have now improved their system to allow parents and Carers to be authorised to all of the above-mentioned functions for children or the people they care for.
Any patient or Carer wishing to have proxy access will need to sign up to this service by completing a form available at the practice Reception.
Information given to the surgery by patients may be recorded and could be shared with other organisations in order to provide patient care. It might also be used to support clinical audit and other work to monitor the quality of care provided.
Patients have the right to object to information they provide in confidence being disclosed to a third party in a form that identifies them, even if that third party is someone who might provide essential healthcare.
Crawley Access Hub has been launched in 2017 by a team of local GPs to provide additional GP appointments through an appointment hub that can be made available to patients registered with practices in Crawley. In order to deliver services and improve the quality of care, Crawley Clinical Commissioning Group is working with the Crawley Access Hub to enable your clinical records to be accessed by doctors who are directly involved in looking after you, wherever you are seen. For more information click here.
Bewbush Medical Centre conforms to the requirements of the Freedom of Information Act 2000. A publication scheme has been produced in accordance with the Act, a copy of which can be obtained by writing to: Freedom of information, NHS England, PO Box 16738, Redditch. B97 9PT or by email to: england.contactus@nhs.net
A Summary Care Record is an electronic record that’s stored at a central location. As the name suggests, the record will not contain detailed information about your medical history, but will only contain important health information, such as:
Access to your Summary Care Record will be strictly controlled. The only people who can see the information will be healthcare staff directly involved in your care who have a special smartcard and access number (like a chip-and-pin credit card).
Healthcare staff will ask your permission every time they need to look at your Summary Care Record. If they cannot ask you, e.g. because you’re unconscious, healthcare staff may look at your record without asking you. If they have to do this, they will make a note on your record.
You have a choice. If you are happy for your information to be uploaded then you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff at reception who will provide you with an opt out form.
Please be aware that if you chose to opt out of SCR, this does not opt you out of the care.data or the Enhanced Data Sharing Model (eDSM), you must request that separately.
If you are a registered patient you will have an electronic medical record held on our secure clinical system, which is called SystmOne. A facility is now available whereby your record can be shared between clinicians and others, in different care settings, who are involved with your care. There are strict rules about sharing and you will be asked by each provider of care to consent to “sharing in” and “sharing out”. If you consent your care record held by your GP practice or medical service will be shared with other medical services involved in your care (such as district nursing, health visiting, physiotherapy, podiatry, Out of Hours (OOH) providers in our area, and Crawley Health Centre etc. You will get asked about “sharing in” and “sharing out” just once per provider. You have a choice to say yes or no and can change your mind at a later day too.
Please be aware that if you chose to opt out of eDSM, this does not opt you out of the care.data or the Summary Care Record (SCR), you must request that separately.
NHS Digital is the national provider of information, data and IT systems for commissioners, analysts and clinicians in health and social care. It is an executive non-departmental public body that is sponsored by the Department of Health. They have a useful website which talks through the technical and legal requirements of models like the Summary Care Record and eDSM. Further information can be found here http://content.digital.nhs.uk/collectingdata
If you wish to speak to them you can get details on how to do that via this link http://content.digital.nhs.uk/contact-us
Please let us know as soon as possible if your address changes.
You may use the online form below to notify us of your change of details. The form will open in a new window. Fill out the details and press the Send button.
If you don’t wish to use the online form then drop into the practice and pick up a paper form.
Please note that our practice catchment area covers Bewbush.
If you move outside of our catchment area of Bewbush, we will unfortunately have to ask that you register at another surgery closer to your new address. You will be given a four week notice period in which to do this.
If a GP or another member of our consultation healthcare team believes you need hospital treatment or specialist care elsewhere, they will offer you a choice of where you would like to go.
If you prefer to have some time to think before deciding where and when to have treatment, you will be offered the option of calling the practice later.
Bewbush Medical Centre aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our services, please let us know. Speak to the person with whom you feel most comfortable — your GP, our practice manager or one of our reception staff will be happy to help.
In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to the practice manager or to NHS England POBOX 16738 Redditch B97 9PT Telephone: 0300 311 22 33 or email england.contactus@nhs.net.
We welcome comments and suggestions on the services that we provide. We operate a complaints policy in line with NHS complaints procedure. Should you have a complaint or wish to comment about the service you have received from the Practice this should be made in writing directly to the Practice Manager. A Patient information Leaflet regarding complaints can be obtained from reception.
Complaints concerning the NHS 111 Service should be directed to the NHS 111 Patient Advice and Liaison Service (PALS) on 01737 363866 or pals@secamb.nhs.uk.
If you have an enquiry or comment about NHS services you can contact Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS), The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex, RH14 9QW, West Sussex, Telephone number 0300 012 0122 or email ihcas@healthwatchwestsussex.co.uk. More information can be found on their website.
If you wish to complain about an NHS service, then the complaint should be made to the Trust providing this service. Alternatively, you can send your complaint to the ICB Complaints team. Details of how to do this can be found on their website www.sussex.ics.nhs.uk/nhs-sussex/comments-and-complaints/.
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.
At Bewbush Medical Centre we want to make sure that we give you information in a way that is clear to you. For that reason we would like to know if you have any communication needs such as those illustrated below.
You can let us know in a number of ways:
– Complete a questionnaire via Online Services
– Complete a form at the surgery
– Inform any member of staff verbally
Please see below some useful/frequently used documents for patients:
This document is to be filled out by patients who wish to give permission for Bewbush Medical Centre to be able to discuss issues relating to their healthcare with a/multiple nominated person(s).
For patients aged 16 and over (where under 16 we are able to discuss with parents/guardians due to parental responsibility), we must insist on written consent.
Please note that consent forms cannot be submitted electronically. They must be returned to the surgery by the person giving consent, where you may be asked to present photo ID, e.g. a driving licence or passport, to confirm your identity.
This document is to be filled out by patients wishing to request a letter from a GP.
Please note that the recipient of the letter cannot be the patient themselves, or ‘To whom it may concern’.
Please note that letters from a GP are often a private service not covered by the NHS, and therefore may carry a charge of up to £30.
Unfortunately we do not currently have the capacity to receive letter requests electronically. We hope that this will be possible in the future, but for the time being please return your completed letter request forms to reception.
Self Certification Explanation for Employers
This document can be given to employers to explain why General Practioners will not issue a medical certificate for periods of sickness less than seven days’ duration.